Contact us

General Contact

Address: GXS Services Ltd, PO Box 5179, Worthing, BN11 9HN, United Kingdom
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Phone: 01903 339704

Complaints

You can make a complaint using one of the methods below, we will respond within 28 days.

In writing to GXS Services Ltd, PO Box 5179, Worthing, BN11 9HN, United Kingdom.

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Once a complaint has been received, it must be entered into the Complaints Log, where the; Date of receipt is entered. The Name of the Complainant. Copy of the complaint. Copy of all correspondence. Outcome. Details of corrective action required and undertaken to ensure the situation does not recur (Where the complaint has proven to have merit). An acknowledgement of the complaint must be made within 10 working days and when done, the date must be recorded in the Complaints Log. Complaints will be recorded and saved for 24 months. All data pertaining to the complaint must be recorded in alliance within our GDPR policy. 

Investigating a Complaint. 

An investigation of the complaint must be concluded within 20 working days. If there are exceptional circumstances for not concluding the investigation within the 20 days, we must write to the complainant and explain the matter is not concluded and an indication of when it will be. When the complaint has been satisfactorily concluded, we must write to the complainant explaining the outcome.