Contact us

General Contact

Address: GXS Services Ltd, PO Box 5179, Worthing, BN11 9HN, United Kingdom
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Phone: 01903 339704

Complaints

Any person may make a complaint about the conduct or service of GXS Services, this can be done in any of the following three methods.

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Website Site: www.gx-s.uk

Post: GXS Services Ltd

PO Box 5179, 

Worthing, 

BN11 9HN

Once a complaint has been received, it will be entered into the Complaints Log, where the following information will be recorded.

Date of receipt is entered. 

The name of the complainant.

Copy of the complaint.

Copy of all correspondence.

Outcome.

Details of corrective action required and undertaken to ensure the situation does not recur (Where the complaint has proven to have merit).

An acknowledgement of the complaint will be made within 14 working days and when done, the date will  be recorded in the Complaints Log for a period of 36 months.

Complaints will be recorded and saved for 36 months. All data pertaining to the complaint will be recorded in alliance within our GDPR policy.

A complaint will be acknowledged within 14 days from receipt of the complaint stating that the complaint received is being investigated.

Investigating a Complaint.

If the complaint is regarded to be in the form of an appeal, then the appeal will be responded to accordingly, provided a full name and serviceable address is provided.

If the Complaint is acknowledged that it is indeed a complaint. 

A letter of acknowledgment will be issued within 14 days,

Investigation of complaint.

An investigation of the complaint will be conducted and all issues raised, addressed, provided the complainant has provided a full name and serviceable address.  The investigation will be concluded within 28 working days. If there are exceptional circumstances for not concluding the investigation within the 28 days, we will write to the complainant and explain the matter is not concluded and an indication of when it will be.

When the complaint has been satisfactorily concluded, we will write to the complainant explaining the outcome.

If after investigation, the complaint is found to be unfounded, an explanation of the findings will be sent to the complainant.

If the complainant is not happy with the findings, they may refer the matter to our governing body, The International Parking community, (IPC) by visiting https://www.theipc.info

Please Note:

if the complaint/appeal is received via post then the response will be returned by post, if a complaint is received via email, a response will be issued to the email address provided by the complainant.